Shipping & Delivery
**Free Shipping to World**
We are proud to offer international shipping services that are currently operating in more than 200 countries and islands around the world. Nothing means more to us than to provide the finest services to our customers. We will continue to evolve to meet the needs of all our customers and provide service beyond all expectations anywhere in the world.
How do you ship the parcel?
The parcels shipped from our stores in China will be shipped depending on the weight and size of the product.
Do you ship to all over the world?
Yes really. We offer shipping to more than 200 countries around the world. However, there are some sites that we can not ship to. If you happen to be present in one of those countries we will contact you.
What about customs?
We are not responsible for any customs duties if the products are shipped by purchasing our products, you agree that one or more packages may be shipped to you and you can get a custom fee upon arrival to your country.
How long does the shipping process take?
Shipping time varies by location. These are our estimates:
|Your site||* Estimated shipping time|
|Middle east||25-45 work days|
|United States||15-25 work days|
|Australia, New Zealand||15-30 work days|
|Mexico, Central America, South America||15-30 work days|
|Asia||10-20 work days|
|Africa||15-45 work days|
* This does not include our processing time 2-5 days.
Do you provide tracking information?
Yes, you will receive an email once your order ship containing your tracking information. If you have not received tracking information within 5 days, please contact us.
The tracking process states that “no information is available at the moment.”
For some shipping companies, it takes 2-5 business days to update the tracking information on the order. If your order is in advance more than 5 working days, and there is still no information for your tracking number, please contact us.
Will the products be sent in one package or in a separate package?
For logistic reasons, the product in the same purchase sometimes is sent in separate packages, even if you select their combined shipments.
If you have any other questions, please contact us and we will try our best to help you.